UNM Zoom Web Conferencing

For information on scheduling a Zoom Webinar, please contact media@unm.edu.

UNM Zoom is a free, centrally supported service available to all UNM main and branch campus faculty, staff, and students. (HSC, UNMH, and UNM Medical Group Users, please visit HSC Technology Zoom Page).

As an educational and research institution with a teaching hospital, all users of UNM Zoom are responsible for appropriate use of data that may be available through Zoom, and for securing that data, i.e., ensuring proper use of the service and ensuring that there is no unauthorized access or sharing.

In addition to applicable laws and regulations, UNM Zoom users are expected to act in accordance with The University of New Mexico policies, procedures and operational controls regarding Personally Identifiable Information (PII) and other data UNM collects and uses: 

  • HIPAA and PHI Use of Protected Health Information (PHI) is prohibited in UNM Zoom. For assistance with the operational controls for HIPAA information, please consult the HSC Privacy Office (https://hsc.unm.edu/admin/privacy/). 
  • FERPA, Student Records, and Use of Zoom with Students Please review the UNM Learn Terms of Use, which also apply to the use of Zoom for Main and Branch campus instruction. For additional assistance with FERPA information, please consult the UNM Registrar (https://registrar.unm.edu/). 
  • Research Compliance For assistance with compliance issues associated with research contracts, grants, projects, and human research, please consult the Office of Research Compliance (http://researchcompliance.unm.edu/). 
  • For all other PII or Controlled Unclassified Information (CUI), please open a HELP ticket (https://help.unm.edu), and the UNM Information Security and Privacy Office can assist you in identifying the appropriate data steward and safeguards. Additionally, be aware of the privacy policy on https://zoom.us/terms/ as well as on the UNM Information Security & Privacy Office website (https://ispo.unm.edu/). 
System Requirements
  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card
Supported Operating Systems
  • macOS (OS X) Versions 10.7 or later
  • Windows XP (SP3, or later), Vista (SP1, or later), 7, 8, 8.1, 10
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)
Supported Tablet & Mobile Devices
  • Surface Pro 2 running Windows 8.1
  • Surface Pro 3 running Windows 10
  • iOS and Android Devices
  • BlackBerry Devices
Supported Browsers
  • Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+
Processor & RAM Requirements
  • Processor
    • Minimum: Single Core 1GHz or Higher
    • Recommended: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
  • RAM
    • Minimum: N/A
    • Recommended: 4GB

When recording meetings include Protected Health Information (PHI) or Students, please be aware that all regulatory requirements apply, including HIPAA and FERPA. While Zoom has been certified for use with meetings that include such data, you are responsible for ensuring regulatory requirements are met for sharing, downloading, and storing the recordings, as with any other protected content. We do not recommend sharing recorded meetings using Zoom. 

Zoom is a great live meeting tool but lacks important features and functionality to securely and effectively manage and share meeting recordings.The first stage of an integration with Kaltura, UNM's Enterprise Video Content Management and Delivery system is complete.

  1. UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool. 
  2. Share recordings with your students via UNM Learn.
  3. Coming Soon: Safely Manage and Share recordings using Kaltura Media Space with authenticated internal UNM groups as well as publicly accessible content.

Getting Started

There are two types of UNM Zoom Accounts:
Basic

Allows you to attend meetings which require authentication but has limited ability to host meetings (40 minute limit).

To create a UNM Zoom Basic account:

  1. Navigate to https://unm.zoom.us/.
  2. Click the "Sign-in" button and use your UNM NetID and Password.
Licensed/Pro

Allows unlimited meeting length for meetings up to 300 participants and complete access to all settings.

To upgrade to a UNM Zoom Pro License:

  1. Create a Basic account (see instructions above).

  2. Submit a request for an upgrade: https://forms.unm.edu/forms/zoom_request

    Note: Your account will be upgraded within one business day.

If you experience any issues or need help migrating an existing Zoom account, please contact media@unm.edu.

The Zoom Client is a small, lightweight application that does not require administrative privileges to install. If you have never used Zoom from your system or mobile device, Zoom will automatically attempt to download and launch when you join or start your first meeting. To avoid delays we recommend that you download and configure the Zoom application prior to your first meeting from here: https://unm.zoom.us/support/download.

The Zoom installer for your specific platform should automatically download, or you will be directed to download through your mobile app store. When the download finishes, open the installer to complete the installation and launch the Zoom application.

Download Zoom

For help finding a Zoom Installer for a specific device go to https://unm.zoom.us/download.

Note: If you are experiencing issues signing into Zoom for the first time, or need help migrating an existing Zoom account, please send an email to media@unm.edu.

Using the Zoom Application
  1. When you have loaded the Zoom application in the steps above, the "Join a Meeting/ Sign In" window will appear. Click Sign In.
  2. A new "Sign In" screen will load. Click Sign In with SSO.

    Sign in with SSO

  3.  In the next window, type "unm" in the text field and click Continue.

    unm

  4. The UNM authentication page will load.
  5. Enter your UNM NetID and password. Click Sign in.
  6. Your browser session may prompt you to Open Zoom.

    Open Zoom

Using the UNM Zoom Portal
  1. In a browser, navigate to https://unm.zoom.us/.
  2. Click Sign In.
  3. The UNM authentication page will load.
  4. Enter your UNM NetID and password. Click Sign in.

    Sign in

  5. Upon successful sign in you will be redirected to your Zoom profile.
Migrating your personal Zoom account to the UNM Zoom Enterprise License

If you created a personal Zoom account through https://zoom.us/ with your UNM email, you will need to migrate your account to the UNM Zoom enterprise license prior to submitting a request for an upgrade. Sign in at https://unm.zoom.us/ to begin the migration process.   

Note: If you are not redirected to the UNM LoboAuth page when you click “Sign In”, clear your browser’s cache and cookies and try again. Please contact media@unm.edu for additional support.  



Do NOT ‘Allow participants to join anytime’.

We advise leaving this option to 'Allow participants to join anytime' off to prevent others from using your meetings in a way you did not intend.

Best Practices

Enable 'Require authentication to join'

Meetings with students should require authentication from a UNM Zoom account. Please be sure to select ‘Sign in to Zoom with specified domain’.

Best Practices

Do not share recordings using Zoom

Zoom is a great live meeting tool but lacks important features and functionality to securely and effectively manage and share meeting recordings.The first stage of an integration with Kaltura, UNM's Enterprise Video Content Management and Delivery system is complete.

  1. UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool. 
  2. Share recordings with your students via UNM Learn.
  3. Coming Soon: Safely Manage and Share recordings using Kaltura Media Space with authenticated internal UNM groups as well as publicly accessible content.
Use separate meetings for each class.

You should create separate meetings for each class/meeting type. These can be recurring meetings in the case of regularly scheduled meeting times or online office hours, but should be unique from class to class. We do not recommend publicly sharing your personal meeting ID. You can think of your personal meeting ID as a standing meeting that never expires.

Creating Zoom Meetings for Office Hours

In addition to creating separate meetings for each class’s office hours, we recommend enabling the waiting room option. This will allow you to add participants to your meeting one at a time. For additional information, please see https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room.

Best Practices

Managing Chat

You have the option to disable chat entirely for your meetings or prevent participants from saving the chat. Login to your Zoom account at https://unm.zoom.us/. Select Settings then select the Meeting tab. Scroll down until you are in the In Meeting (Basic) section. The second setting here allows you to toggle chat on or off and prevent participants from saving the chat. You can also disable the private 1:1 chat capability within your meeting.

Best Practices


For additional information on scheduling Zoom meetings please refer to https://support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings.

Zoom and UNM Learn

Zoom is integrated with UNM Learn allowing instructors to schedule and manage Zoom meetings from within their course. UNM Zoom meetings you record to the cloud now automatically upload to your (the meeting host’s) Kaltura My Media tool. For information more information see Getting Started with Zoom Inside UNM Learn.

Get Help

Support

Contact media@unm.edu