Student Technology Access

In response to the unprecedented COVID-19 pandemic and New Mexico efforts to contain it, UNM is shifting to remote instruction for the rest of the semester. Recent technology surveys indicate high levels of student technology ownership and access to the Internet, which makes this possible. The information below is to assist students who need access.

Software

UNM is a Creative Campus, so Main Campus students (including HSC) already have access to Creative Cloud. In response to the COVID-19 crisis, Adobe is temporarily extending access to all users in the UNM Organization through July 6, 2020. This includes all Branch users. Please visit our Creative Campus website for more information on how to login.

Please submit a ticket to help.unm.edu to request ArcGIS Online. When the ticket is received, Software Distribution will set you up with online access. If you need additional information please send an email to swdist@unm.edu.

  1. Follow this link to MathWorks for sign-in. (Note: Only current faculty, staff and students are eligible to use MatLab.)
  2. You will be asked to accept the sending of your personal information to MathWorks before you can continue.
  3. Sign in with your UNM email address.
  4. If you do not have a MathWorks account with your UNM email, create a MathWorks account using your UNM email and fill in the requested information.
  5. Follow the information provided by MathWorks to download MatLab.
  6. Activation requires you to enter your UNM email (there is not an activation key to enter).

Internet

Students with existing Internet services may find that their bandwidth is strained with other housemates also using the Internet for business, school, or entertainment. We've had some users say they have to implement a "no streaming tv or gaming by other household members while I take this test" policy to ensure that they have adequate access for high stakes activities.

There are a few options available to students who do not currently have Internet service. Please be sure to follow the guidelines for recommended social distancing when you utilize any public WiFi service.

Free Wireless

  • UNM has extended high-speed Internet access to campus parking lots to help students without home access. The following parking lots have 300 Mbps WiFi access:
    • G parking lot
    • Student Services and Support Center (SSSC) parking lot
    • IT South parking lot
  • You don't have to be inside a building to use UNM's WiFi coverage. There's a basic coverage map hereIn addition to coverage around the Duck Pond, the Main campus, bordered to the north nearly to Lomas, to the east by Cornell Mall, to the south by Central, and to the west by Yale Boulevard, has access to the wireless network. Generally, if you are near a building with wireless, there will usually be some access in close proximity to the building.
  • The City of Albuquerque has about 65-70 locations that have outdoor wireless access points on and around City Locations. Most of them only span the parking lots or within ~100ft of the Access Point, but they are available via “COAFreewireless”.
  • Xfinity WiFi hotspots free for everyone. Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • Many public facilities have access that may be available from parking lots. This includes businesses, churches, community centers, etc.
  • San Juan College put together a great resource for Online Resources in Native Communities. If you do not live in Albuquerque, these resources are worth checking out.

Commercial Internet options

  • In response to the COVID-19 emergency, Comcast is offering service to new customers free for two months, and increasing speed for existing customers. Xfinity is now offering eligible university students who live in our service areas and need internet service, a Visa prepaid card worth about two months of internet service. No upfront fees, no installation costs. All they have to do is sign up at www.xfinity.com/student for this select offer, and within a few days they’ll get an internet self-install kit, and then in just a few weeks later they’ll receive a $150 Visa prepaid card with a value of about two months of internet service.  This offer is available to college students who live in households that are not already Xfinity customers, through June 1st.
  • Centurylink offers financial assistance for Internet access through the FCC's Lifeline program. They are also waiving late fees for customers for the next 60 days as part of their COVID-19 response.

Mobile Hotspots

  • Many cell plans allow you to tether a laptop or tablet to a Smart phone. Check with your cellular provider for details.
  • Verizon offers mobile hotspots with a service called MiFi. UNM is ordering some of these devices for checkout with delivery expected after April 15th. You may have faster access to a hotspot as an individual.
  • All of T-Mobile's plans include some mobile hot spot data from your smart phone.
  • AT&T cell phone plans have Mobile Hotspots as an option
  • Sprint has directions for how to set up your phone as a mobile hotspot and a link to see if Mobile Hotspot is a part of your plan.

We are working with the Provost's Office to identify emergency funding for a limited-time sponsorship of hotspot access for those in need.

We are currently staffing the Computer lab in Dane Smith Hall from 9:00 AM - 5:00 PM for students who need to use a public machine. The North East door on the second floor of the building is the only door that is unlocked at this time.

LoboVirtualDesktop

LoboVirtualDesktop (or Windows Virtual Desktop, WVD) is a technology that allows you to securely access UNM desktop applications from your own, personal device without actually installing the apps or investing in specialized hardware. You can access applications anywhere you have internet connectivity (home, dorm, coffee shop). This means you can run apps like Adobe Creative Cloud, ArcGIS, Matlab, Microsoft Office, PTC Creo, and SPSS on your personal laptop, phone or tablet from anywhere with very minimal setup and overhead.

LoboVirtualDesktop is available to all students, active staff and faculty. Get started with LoboVirtualDesktop by visiting this website and requesting access.

Limited Computer Checkout Available

(Preference Given to Students who are Pell Eligible)

Between University Libraries and Academic Technologies, we have identified a limited number of laptops that we are distributing to students in need, with preference to students who are Pell eligible. Distribution Began March 23rd. Available laptops are Dell Windows computers with varying ages. Please see this form and send it to avdept@unm.edu. In order to checkout a laptop, you must contact the AV department in advance to arrange for pickup. In accordance with the Governor's directives on social distancing and essential services, distribution must be done individually (no lines or queueing).