UNM Zoom Web Conferencing

  • High quality video, audio, screen sharing and stability of connection
  • Multiplatform Support: available on Windows, Mac and mobile devices
  • Up to 300 attendees can participate in Zoom meetings
  • Up to 1,000 attendees can participate in Zoom webinars
  • Learn more about Zoom features

For information on scheduling a Zoom Webinar, please contact media@unm.edu.

UNM Zoom is a free, centrally supported service available to all UNM main and branch campus faculty, staff, and students. (HSC, UNMH, and UNM Medical Group Users, please visit HSC Technology Zoom Page).

As an educational and research institution with a teaching hospital, all users of UNM Zoom are responsible for appropriate use of data that may be available through Zoom, and for securing that data, i.e., ensuring proper use of the service and ensuring that there is no unauthorized access or sharing.

In addition to applicable laws and regulations, UNM Zoom users are expected to act in accordance with The University of New Mexico policies, procedures and operational controls regarding Personally Identifiable Information (PII) and other data UNM collects and uses: 

  • HIPAA and PHI Use of Protected Health Information (PHI) is prohibited in UNM Zoom. For assistance with the operational controls for HIPAA information, please consult the HSC Privacy Office (https://hsc.unm.edu/admin/privacy/). 
  • FERPA, Student Records, and Use of Zoom with Students Please review the UNM Learn Terms of Use, which also apply to the use of Zoom for Main and Branch campus instruction. For additional assistance with FERPA information, please consult the UNM Registrar (https://registrar.unm.edu/). 
  • Research Compliance For assistance with compliance issues associated with research contracts, grants, projects, and human research, please consult the Office of Research Compliance (http://researchcompliance.unm.edu/). 
  • For all other PII or Controlled Unclassified Information (CUI), please open a HELP ticket (https://help.unm.edu), and the UNM Information Security and Privacy Office can assist you in identifying the appropriate data steward and safeguards. Additionally, be aware of the privacy policy on https://zoom.us/terms/ as well as on the UNM Information Security & Privacy Office website (https://ispo.unm.edu/). 
System Requirements
  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card
Supported Operating Systems
  • macOS (OS X) Versions 10.7 or later
  • Windows XP (SP3, or later), Vista (SP1, or later), 7, 8, 8.1, 10
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)
Supported Tablet & Mobile Devices
  • Surface Pro 2 running Windows 8.1
  • Surface Pro 3 running Windows 10
  • iOS and Android Devices
  • BlackBerry Devices
Supported Browsers
  • Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+
Processor & RAM Requirements
  • Processor
    • Minimum: Single Core 1GHz or Higher
    • Recommended: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
  • RAM
    • Minimum: N/A
    • Recommended: 4GB

When recording meetings include Protected Health Information (PHI) or Students, please be aware that all regulatory requirements apply, including HIPAA and FERPA. While Zoom has been certified for use with meetings that include such data, you are responsible for ensuring regulatory requirements are met for sharing, downloading, and storing the recordings, as with any other protected content. We do not recommend sharing recorded meetings using Zoom. 

Getting Started

There are two types of UNM Zoom Accounts:

Allows you to attend meetings which require authentication but has limited ability to host meetings (40 minute limit).

To create a UNM Zoom Basic account:

  1. Navigate to https://unm.zoom.us/.
  2. Click the "Sign-in" button and use your UNM NetID and Password.

Allows unlimited meeting length for meetings up to 300 participants and complete access to all settings.

To upgrade to a UNM Zoom Pro License:

  1. Create a Basic account (see instructions above).

  2. Submit a request for an upgrade: https://forms.unm.edu/forms/zoom_request

    Note: Your account will be upgraded within one business day.

If you experience any issues or need help migrating an existing Zoom account, please contact media@unm.edu.

The Zoom Client is a small, lightweight application that does not require administrative privileges to install. If you have never used Zoom from your system or mobile device, Zoom will automatically attempt to download and launch when you join or start your first meeting. To avoid delays we recommend that you download and configure the Zoom application prior to your first meeting from here: https://unm.zoom.us/support/download.

The Zoom installer for your specific platform should automatically download, or you will be directed to download through your mobile app store. When the download finishes, open the installer to complete the installation and launch the Zoom application.

Download Zoom

For help finding a Zoom Installer for a specific device go to https://unm.zoom.us/download.

Note: If you are experiencing issues signing into Zoom for the first time, or need help migrating an existing Zoom account, please send an email to media@unm.edu.

Using the Zoom Application
  1. When you have loaded the Zoom application in the steps above, the "Join a Meeting/ Sign In" window will appear. Click Sign In.
  2. A new "Sign In" screen will load. Click Sign In with SSO.

    Sign in with SSO

  3.  In the next window, type "unm" in the text field and click Continue.


  4. The UNM authentication page will load.
  5. Enter your UNM NetID and password. Click Sign in.
  6. Your browser session may prompt you to Open Zoom.

    Open Zoom

Using the UNM Zoom Portal
  1. In a browser, navigate to https://unm.zoom.us/.
  2. Click Sign In.
  3. The UNM authentication page will load.
  4. Enter your UNM NetID and password. Click Sign in.

    Sign in

  5. Upon successful sign in you will be redirected to your Zoom profile.
Do NOT ‘Enable join before host'.

We advise leaving this option to join before host off to prevent others from using your meetings in a way you did not intend.

Best Practices

Enable 'Only authenticated users can join'

Meetings with students should require authentication from a UNM Zoom account. Please be sure to select ‘Sign in to Zoom with specified domain’.

Best Practices

Do not share recordings using Zoom

Shared recordings in Zoom give anyone with the link unauthenticated and unauditable access. We have other tools for securely sharing video—such as Kaltura available through UNM Learn. The instructions for sharing a Zoom recording in UNM Learn can be found here [LINK-to-Creating-and-Uploading-a-Zoom-Recording-to-UNM-Learn].

Use separate meetings for each class.

You should create separate meetings for each class/meeting type. These can be recurring meetings in the case of regularly scheduled meeting times or online office hours, but should be unique from class to class. We do not recommend publicly sharing your personal meeting ID. You can think of your personal meeting ID as a standing meeting that never expires.

Creating Zoom Meetings for Office Hours

In addition to creating separate meetings for each class’s office hours, we recommend enabling the waiting room option. This will allow you to add participants to your meeting one at a time. For additional information, please see https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room.

Best Practices

Managing Chat

You have the option to disable chat entirely for your meetings or prevent participants from saving the chat. Login to your Zoom account at https://unm.zoom.us/. Select Settings then select the Meeting tab. Scroll down until you are in the In Meeting (Basic) section. The second setting here allows you to toggle chat on or off and prevent participants from saving the chat. You can also disable the private 1:1 chat capability within your meeting.

Best Practices

For additional information on scheduling Zoom meetings please refer to https://support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings.

Zoom and UNM Learn

Although Zoom is not directly integrated with UNM Learn, posting a link to a Zoom session inside your Learn course can make it easier for students find and access it.

Note about scheduling a session(s) with students:

  • Do not "Enable join before host". This will prevent others from using your meetings in ways you did not intend.
  • Do enable "Only authenticated users can join" and be sure to select "Sign in to Zoom with specified domain".
  • Do create separate meetings for each class/meeting type. These can be recurring meetings in the case of regularly scheduled meeting times or online office hours, but should be unique from class to class. We do not recommend publicly sharing your Personal Meeting ID. You can think of your personal meeting ID as a standing meeting that never expires. Use "Generate Automatically".

Scheduling a Meeting

Create a Recording

Do not share recordings using Zoom. Shared recordings in Zoom give anyone with the link unauthenticated and unauditable access.

From Zoom
  1. Start a Zoom meeting as the host.

  2. Click Record > Record on this Computer


    If you do not have a Record option in your Zoom meeting, you may be hosting a meeting from a Basic account. Please refer to ‘How to Get a UNM Zoom Account’ for information on upgrading to a Licensed/Pro account.

    Note: Hosts and participants will see a recording indicator in the top-left corner when recording is active.


  3. After the meeting has ended, Zoom will convert the recording so you can access the files.

    Note: If you started and stopped recordings multiple times during a meeting, Zoom will convert those recordings as individual files.


  4. Once the conversion process is complete, the folder containing the recording files will open.

    Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.


Linking a Zoom Recording in a Course
From UNM Learn

Log into UNM Learn and open the desired course.

  1. Click the link to the Course Information content page (or other Content Area or Module Page you are using).
  2. Click Build Content. Select Kaltura Media.


  3. This takes you to an area called My Media. My Media stores all the materials you have uploaded/created.
  4. Click Add New/Media Upload.

    Add Media

  5. The Upload Media Screen will load. Drag and Drop. Or click Choose a file to upload / Browse your computer / Select a file and click Open.
  6. The upload process will begin immediately.
  7. When finished, modify the Name, add Description and Tags. Click Save.
  8. The green bar at the top will indicate that your changes have been saved (not pictured). Click Save and Embed.
  9. The Create Mashup Item screen will appear with your media item added. Add a Title (required) and Description (optional). When ready, click Submit.

Get Help


Contact media@unm.edu